Frequently Asked Questions
About Velunora
What is Velunora?
Velunora is a UK-based lifestyle brand specialising in handmade bags, wallets and artisan accessories inspired by India's rich textile and craft traditions.
Our collections bring together traditional Indian textile influences, distinctive patterns, embroidery, patchwork and decorative techniques with practical designs created for modern everyday life.
Where are Velunora products made?
Our handmade collections are made in India and inspired by the country's diverse textile and craft traditions. Products may use techniques such as hand block printing, embroidery, patchwork and other forms of textile craftsmanship, depending on the individual design.
What does “handmade” mean at Velunora?
Handmade means that human skill and manual craft processes play an important role in creating the product. The exact process varies by design and may include textile printing, embroidery, stitching, cutting, assembly or finishing.
Because handmade products involve human making, slight variations in colour, print placement, stitching, texture or finish can occur. These differences are part of the individual character of handmade products.
Products
What types of bags and accessories does Velunora sell?
Velunora offers handmade tote bags, artisan handbags, wallets and selected textile and embroidered accessories.
Our collections include different styles inspired by Indian textiles, block printing, embroidery, folk art, patchwork and other decorative traditions.
Are Velunora products unique?
Each handmade piece can have subtle differences in colour, texture, print placement, stitching or embroidery. As a result, no two handmade pieces may look completely identical.
The exact degree of variation depends on the fabric, technique and construction of each product.
Why can handmade products have variations?
Handmade production involves individual human processes rather than completely automated manufacturing.
Small differences in printing, stitching, embroidery, colour or fabric texture can therefore occur. These variations are a natural characteristic of handmade products rather than necessarily being defects.
What materials are used in Velunora products?
Our collections include natural cotton fabrics and other textile materials selected according to the individual design.
Some products feature printed, embroidered, patchwork or other decorative textiles. Please check the individual product description for the specific materials and construction of each item.
How do I choose the right Velunora bag?
Consider how you intend to use the bag, how much you normally carry and the size, shape, handle style and construction that suit your needs.
Our Handmade Tote Bag Buying Guide provides more detailed advice on choosing a handmade tote for everyday use.
How do I care for my handmade bag or wallet?
Care depends on the material and construction of the individual product.
For textile bags, gentle cleaning is generally recommended. Avoid harsh chemicals, bleach, prolonged direct sunlight and unnecessary soaking. Always follow the specific care instructions provided with your product.
For detailed guidance, see our Product Care Guide.
Orders
How can I place an order?
Choose the product you would like to purchase, select any available options and add it to your basket. You can then proceed through checkout to enter your delivery and payment details.
Once your order has been placed, you should receive an order confirmation by email.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible after placing it.
We cannot guarantee that changes or cancellations will be possible once an order has entered processing or been dispatched.
How can I track my order?
Where tracking is available, your tracking information will be provided once your order has been dispatched.
Use the tracking details provided by the delivery service to follow your parcel.
What should I do if my order arrives damaged?
Please contact us as soon as possible after receiving the order and provide your order details together with clear photographs showing the damage and packaging.
We will review the issue and advise you on the next steps.
Delivery & Returns
Where does Velunora deliver?
Velunora is a UK-based brand and offers delivery within the UK. International delivery may also be available depending on the destination.
We currently offer the following delivery options within the United Kingdom.
| Delivery Service | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3–5 Business Days | £3.95 |
| Express Delivery | 1–2 Business Days | £7.95 |
| Free Standard Delivery | Orders over £75 | Free |
Delivery estimates are provided by our shipping partners and may occasionally vary due to weather conditions, courier delays, or other circumstances beyond our control.
International Shipping
We proudly ship Velunora products to customers around the world.
Estimated delivery times are:
Europe
5–10 Business Days
Rest of the World
7–21 Business Days
International shipping costs are calculated automatically during checkout based on your delivery destination, parcel size, and weight.
Please note that delivery times are estimates and may vary depending on local customs clearance and courier services. Please check our current Shipping & Delivery page.
What is Velunora's returns policy?
Our current returns terms, including the applicable return period and conditions, are explained in our Returns & Refunds policy.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original tags, packaging, and accessories.
- Be returned with proof of purchase or your order confirmation.
Returns that do not meet these conditions may not be eligible for a refund.
Please check our Return and Refund Policy page before returning an item, as eligibility can depend on the condition of the product and the reason for return.
How do I return an item?
Contact Velunora using the details provided on our Contact Us page before sending an item back.
We will provide the appropriate return instructions based on your order and the applicable returns policy.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout. The options shown may vary depending on your location and the payment services available at the time of purchase.
Is my payment secure?
Payments are processed through the secure payment systems available through our Shopify checkout. Velunora does not need to receive or store your full payment card details to process a standard card payment.
Will I receive an order confirmation?
Yes. After successfully placing an order, you should receive an order confirmation containing your order details.
If you do not receive one, first check your spam or junk folder. If it is still missing, contact us with the details used to place your order.
Contact
How can I contact Velunora?
You can contact Velunora through our Contact Us page.
For order-related enquiries, please include your order number where available so that we can help you more efficiently.
How quickly will Velunora respond?
We aim to respond to customer enquiries as soon as reasonably possible. Response times may vary depending on the volume and nature of enquiries.