Terms of service

Last Updated: July 2026

Welcome to Velunora

Welcome to Velunora.

These Terms of Service ("Terms") govern your access to and use of the Velunora website, products, and services. By visiting our website or placing an order with us, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, Cookie Policy, and any other policies published on our website.

If you do not agree with these Terms, please do not use our website or purchase our products.

About Velunora

Velunora is a United Kingdom based online retailer specialising in handmade bags, wallets, artisan accessories and lifestyle products inspired by traditional Indian craftsmanship.

Business Address:

Velunora

Eagle Farm South

Milton Keynes

MK17 7BT

United Kingdom

Email:
info@velunora.co

Website:
www.velunora.co

Acceptance of These Terms

By accessing our website you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You will use this website only for lawful purposes.
You accept these Terms in full.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal obligations, products or services.

Any updates will be published on this page together with the revised "Last Updated" date.

Your continued use of our website after changes have been published constitutes acceptance of the revised Terms.

Using Our Website

You agree to use the Velunora website responsibly and lawfully.

You must not:

misuse or interfere with the operation of our website;
attempt to gain unauthorised access to our systems;
upload viruses or malicious software;
copy or reproduce website content without written permission;
use automated software, bots or scraping tools without our consent;
use our website for fraudulent or illegal activities.

We reserve the right to restrict or terminate access where these Terms are breached.

Customer Accounts

You may create an account to make shopping easier.

You are responsible for:

keeping your login details secure;
maintaining accurate account information;
all activity carried out using your account.

Please notify us immediately if you believe your account has been accessed without your permission.

Product Information

We make every reasonable effort to ensure that product descriptions, photographs, specifications and pricing are accurate.

However:

colours may vary depending on your screen or device;
dimensions are approximate;
fabrics may vary slightly between production batches;
handmade products naturally contain individual variations.

These characteristics are part of genuine handmade craftsmanship and should not be considered defects.

Handmade Products

Velunora specialises in artisan-made products.

Many of our bags, wallets and accessories are individually handcrafted using traditional textile techniques including embroidery, block printing, patchwork and hand stitching.

As every product is handmade, slight differences in:

stitching
embroidery
fabric placement
print alignment
colour
texture
measurements

are completely normal and make every item unique.

No two products will ever be completely identical.

Product Availability

All products are subject to availability.

Because many of our collections are produced in small batches, products may occasionally sell out.

We reserve the right to:

discontinue products;
limit quantities purchased;
modify product specifications;
withdraw products from sale without notice.

Pricing

All prices shown on our website are displayed in Pounds Sterling (£ GBP).

Prices include VAT where applicable unless stated otherwise.

Shipping charges, customs duties and import taxes (where applicable) are calculated separately during checkout.

We reserve the right to change prices without prior notice.

Price changes will never affect orders already confirmed.

Promotions & Discounts

From time to time Velunora may offer promotional discounts, voucher codes or special offers.

Promotions:

cannot normally be combined unless stated;
have expiry dates;
may be withdrawn at any time;
apply only to eligible products.

Where specific promotional terms differ from these Terms, the promotional terms will take precedence.

Orders

Placing an order does not automatically create a contract between you and Velunora.

Your order is an offer to purchase.

An order becomes legally accepted only after:

payment has been authorised; and
we have confirmed dispatch of your order.

We reserve the right to refuse or cancel orders where necessary, including where:

payment cannot be authorised;
pricing errors occur;
products become unavailable;
fraud is suspected;
incorrect information has been supplied.

If payment has already been taken, any cancelled order will receive a full refund.

Order Confirmation

After placing an order you will receive:

An order confirmation email.
A dispatch confirmation email once your order has been shipped.

Please check your confirmation carefully and contact us immediately if any information is incorrect.

Payment

We accept secure payments through trusted payment providers available during checkout.

Payment options may include:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay
Other approved payment providers

Payment methods may change without notice.

Velunora does not store your complete payment card details.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders may be cancelled before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and our Returns & Refunds Policy will apply instead.

Accuracy of Information

You agree to provide accurate:

billing details;
shipping information;
contact information;
payment information.

Velunora cannot be held responsible for delays or failed deliveries resulting from incorrect customer information.

Right to Refuse Service

We reserve the right to refuse service, cancel orders or suspend customer accounts where we reasonably believe:

fraudulent activity has occurred;
these Terms have been breached;
abusive behaviour has been directed towards our staff;
payment cannot be verified;
unlawful activity is suspected.

Consumer Rights

Nothing in these Terms limits or excludes any statutory rights available to consumers under applicable UK consumer protection legislation.

Your legal rights remain fully protected.

Shipping and Delivery

At Velunora, each product is carefully prepared and quality checked before dispatch.

Because many of our products are handmade in small batches, processing times may vary depending on product availability, order volume, and seasonal demand.

Please refer to our Shipping Policy for complete information regarding:

Processing times
UK delivery options
International delivery
Shipping costs
Tracking information
Customs duties and import charges
Delivery delays

By placing an order with Velunora, you acknowledge that delivery times are estimates and may be affected by circumstances outside our control, including:

Courier delays
Weather conditions
Customs inspections
Public holidays
Transport disruptions

Velunora is not responsible for delays caused by delivery carriers or customs authorities.

Delivery Address Responsibility

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check:

Name
Delivery address
Postcode
Contact details

Velunora cannot be held responsible for orders delayed, lost, or delivered incorrectly due to inaccurate information supplied by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to assist before dispatch.

International Orders

Customers purchasing from outside the United Kingdom are responsible for understanding their country's import requirements.

International orders may be subject to:

Import duties
Customs charges
VAT
Local taxes
Clearance fees

These charges are not included in Velunora's product prices or shipping fees unless specifically stated.

Any customs charges are the responsibility of the customer.

Returns and Refunds

We want every customer to love their Velunora purchase.

If you are not completely satisfied with your order, you may request a return in accordance with our Returns & Refunds Policy.

Our return conditions include:

The return request must be made within the stated return period.
Products must be unused and unworn.
Items must be returned in original condition.
Original packaging and tags must be included.
Proof of purchase must be provided.

Please contact Velunora before returning any item.

Unauthorised returns may not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photographs or additional information to help us investigate the issue.

Where appropriate, Velunora may offer:

Replacement
Repair
Refund
Alternative resolution

Each situation will be reviewed individually.

Handmade Product Disclaimer

Velunora celebrates authentic craftsmanship.

Many of our products are handmade by skilled artisans using traditional Indian textile techniques.

Due to the handmade nature of our products, small variations may occur, including:

Slight colour differences
Natural fabric variations
Minor embroidery differences
Pattern placement changes
Handmade stitching characteristics

These variations are not defects. They are evidence of genuine craftsmanship and make each Velunora product unique.

Customers purchasing handmade products acknowledge and appreciate these natural characteristics.

Product Care

To preserve the beauty and quality of your Velunora accessory:

Avoid prolonged exposure to water.
Keep away from excessive moisture.
Store in a dry place when not in use.
Handle embroidery and decorative details carefully.
Follow any specific care instructions provided with your product.

Damage caused by improper care, accidents, misuse, or normal wear and tear may not be covered under our returns policy.

Exchanges

Velunora does not currently offer direct product exchanges.

If you wish to purchase a different item, colour, or design, please return your original eligible item according to our Returns Policy and place a new order.

Intellectual Property Rights

All content on the Velunora website, including but not limited to:

Brand name
Logos
Product photography
Product descriptions
Website design
Graphics
Written content
Images
Videos
Blog articles
Marketing materials

belongs to Velunora or its authorised partners and is protected by applicable intellectual property laws.

You may use our website for personal shopping purposes only.

You must not:

Copy or reproduce our content.
Use our images without permission.
Modify or distribute our materials.
Use Velunora branding for commercial purposes.
Create misleading representations of our products.

Written permission from Velunora is required for any commercial use of our intellectual property.

Customer Reviews and Feedback

We appreciate customer feedback and reviews.

By submitting reviews, comments, photographs, or other content to Velunora, you confirm that:

The content is your own.
It does not violate the rights of another person.
It is truthful and accurate.
It does not contain unlawful, offensive, or misleading information.

By submitting content, you grant Velunora permission to use, display, reproduce, and share that content for marketing, promotional, and customer communication purposes.

This may include:
Website display
Social media
Email marketing
Promotional materials

We will never knowingly misuse customer content.

Third-Party Services and Links

Our website may include links to third-party websites, applications, payment providers, or services.

These third-party services operate independently from Velunora.

We are not responsible for:

The content of external websites.
Their privacy practices.
Their security measures.
Their products or services.

Customers should review the terms and privacy policies of any third-party websites they visit.

Shopify Platform

Velunora's online store is powered by Shopify.

Shopify provides the technology platform that allows us to operate our online store, process orders, and provide secure shopping services.

However, purchases made through our website are transactions between you and Velunora.

Shopify is not responsible for:

Our products.
Our customer service.
Order fulfilment.
Returns or refunds.
Any issues relating to purchases made from Velunora.

For more information about Shopify's privacy practices, please refer to Shopify's own policies.

Website Information

We make every effort to ensure that information displayed on our website is accurate and up to date.

However, occasional errors may occur relating to:

Product descriptions
Pricing
Availability
Images
Promotions
Shipping information

Velunora reserves the right to correct errors, update information, or cancel affected orders where necessary.

If an order is cancelled due to an error, any payment received will be refunded.

Website Availability

We aim to keep the Velunora website available at all times.

However, we cannot guarantee uninterrupted access due to:

Maintenance
Technical issues
Internet failures
Hosting problems
Events beyond our control

We reserve the right to modify, suspend, or discontinue any part of our website when necessary.

Acceptable Use

When using Velunora's website, you agree not to:

Use the website for unlawful purposes.
Attempt to access restricted areas.
Introduce viruses or harmful software.
Collect customer information without permission.
Copy website content through automated systems.
Misrepresent yourself or your relationship with Velunora.

We reserve the right to restrict access where misuse is identified.

Privacy and Protection of Personal Information

Your privacy is important to us.

Any personal information collected when you use the Velunora website, create an account, place an order, contact us, or interact with our services will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains:

What personal information we collect.
How we use your information.
How we protect your information.
How we share information with trusted service providers.
Your rights under UK GDPR and applicable privacy laws.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Velunora is committed to protecting customer information and using personal data responsibly.

Data Protection and UK GDPR Rights

If you are located in the United Kingdom or European Economic Area, you may have rights relating to your personal information, including:

The right to access your personal data.
The right to correct inaccurate information.
The right to request deletion of your personal information.
The right to restrict certain processing activities.
The right to object to certain uses of your information.
The right to withdraw consent where processing is based on consent.
The right to request transfer of your personal data where applicable.

To exercise your rights, please contact:

Email:
info@velunora.co

We may need to verify your identity before processing certain requests to protect your personal information.

Website Security

We take reasonable steps to protect our website and customer information.

However, no online service can guarantee complete security.

You acknowledge that:

Internet transmissions may not always be completely secure.
You are responsible for protecting your account login details.
You should not share passwords or account information with others.

If you believe your account or personal information has been compromised, please contact us immediately.

Limitation of Liability

To the fullest extent permitted by UK law, Velunora shall not be responsible for losses or damages arising from:

Your misuse of our website.
Unauthorised access to your account caused by your failure to protect login details.
Delays caused by delivery providers, customs authorities, or events outside our control.
Third-party websites or services linked from our website.
Circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded, including your rights as a consumer under UK law.

Events Beyond Our Control (Force Majeure)

Velunora will not be responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control.

These circumstances may include:

Natural disasters.
Extreme weather.
Government restrictions.
Strikes.
Transport interruptions.
Internet or technology failures.
Supply chain disruptions.
Acts beyond our reasonable control.

Where possible, we will communicate with customers and work to resolve affected orders.

Disclaimer

We make every effort to ensure that information on our website is accurate and up to date.

However, Velunora does not guarantee that:

The website will always be available without interruption.
Website content will always be completely error-free.
Product colours will appear exactly the same on every device.
All information will remain unchanged.

Product information should be viewed alongside the handmade nature of our collections and individual artisan variations.

Indemnification

You agree to use Velunora's website responsibly and comply with these Terms.

You agree that you will not misuse our website, violate applicable laws, or infringe the rights of Velunora or any third party.

Where permitted by law, you may be responsible for losses caused by your breach of these Terms.

Intellectual Property Protection

All Velunora intellectual property remains protected.

This includes:

Brand identity.
Logos.
Product names.
Photography.
Written content.
Designs.
Graphics.
Marketing materials.

Unauthorised use, reproduction, copying, or commercial exploitation of Velunora content is prohibited.

If you wish to use any Velunora content for commercial, editorial, or partnership purposes, please contact us for written permission.

Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining sections will continue to apply.

The invalid provision will be modified only to the extent necessary to make it legally effective.

Entire Agreement

These Terms of Service, together with our:

Privacy Policy
Shipping Policy
Returns & Refunds Policy
Cookie Policy

represent the complete agreement between you and Velunora regarding your use of our website and services.

Assignment

You may not transfer your rights or obligations under these Terms to another person without written permission from Velunora.

Velunora may transfer its rights or obligations where required as part of business operations, restructuring, or legal requirements.

Governing Law

These Terms of Service are governed by and interpreted according to the laws of England and Wales.

Any disputes relating to these Terms or your use of Velunora's services will be handled according to the applicable courts of England and Wales.

Nothing in these Terms affects your statutory consumer rights.

Changes to These Terms

We may update these Terms from time to time to reflect:

Changes to our services.
Changes in legal requirements.
Improvements to customer experience.
Updates to our business operations.

The latest version will always be available on this page.

The "Last Updated" date at the beginning of this document indicates when changes were made.

Your continued use of our website after updates means you accept the revised Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us.

Velunora

Eagle Farm South

Milton Keynes

MK17 7BT

United Kingdom

Email:

info@velunora.co

Website:

www.velunora.co

Thank You

Thank you for choosing Velunora.

We are committed to providing beautifully handcrafted accessories, honest customer service, and a trusted shopping experience built around quality, craftsmanship, and respect for our customers.