Privacy policy

Privacy Policy

Last Updated: July 2026

Introduction

Welcome to Velunora.

Your privacy is important to us. This Privacy Policy explains how Velunora ("we", "our", or "us") collects, uses, stores, protects, and shares your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

Velunora is committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Velunora is a UK-based online retailer specialising in handmade bags, wallets, and artisan accessories inspired by traditional Indian craftsmanship.

Data Controller

Velunora

Eagle Farm South 

Milton Keynes

MK17 7BT

United Kingdom

Email: info@velunora.co

Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order history

  • Payment confirmation

  • Customer service enquiries

  • Product reviews

  • Marketing preferences

We only collect information necessary to provide our services.

Payment Information

Payments are processed securely by trusted third-party payment providers.

Velunora does not store your full credit card or debit card details.

Payment providers process payment information using secure encrypted systems that comply with recognised industry security standards.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Products viewed

  • Shopping cart activity

  • Website interactions

  • Referral website

  • Date and time of your visit

This information helps us improve website performance and customer experience.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and personalise your shopping experience.

Cookies help us:

  • Remember your shopping cart

  • Save your preferences

  • Improve website performance

  • Analyse visitor behaviour

  • Measure marketing effectiveness

  • Prevent fraud

  • Keep your account secure

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Deliver products

  • Process payments

  • Provide customer support

  • Manage your account

  • Communicate about your orders

  • Process returns and refunds

  • Improve our products and website

  • Detect fraud and prevent unauthorised activity

  • Comply with legal obligations

  • Send promotional emails where you have given consent

We only use personal information where we have a lawful basis to do so.

Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may send information about:

  • New product launches

  • Artisan collections

  • Exclusive offers

  • Promotions

  • Blog articles

  • Company news

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

Legal Basis for Processing

Under UK GDPR, we process your information because:

  • It is necessary to fulfil our contract with you.

  • We have your consent.

  • We have a legitimate business interest.

  • We are legally required to process certain information.

Sharing Your Information

We never sell your personal information.

We may share your information only where necessary with trusted service providers including:

  • Shopify

  • Payment providers

  • Delivery companies

  • Fraud prevention services

  • Website hosting providers

  • Marketing service providers

  • Analytics providers

  • Professional advisers where legally required

Each provider is required to protect your personal information appropriately.

Shopify

Our online store is powered by Shopify.

Shopify securely processes certain personal information in order to:

  • operate our online store

  • process transactions

  • improve website performance

  • protect against fraud

  • provide customer account services

For more information, please refer to Shopify's Privacy Policy.

Third-Party Services

Our website may use trusted third-party services including:

  • Google Analytics

  • Google Shopping

  • Meta (Facebook & Instagram)

  • Pinterest

  • Email marketing providers

  • Payment gateways

These services may collect information according to their own privacy policies.

We encourage you to review their privacy notices before using their services.

International Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to protect your information, including Standard Contractual Clauses or other recognised legal safeguards.

Data Security

Protecting your information is extremely important to us.

We use appropriate technical and organisational security measures, including:

  • SSL encryption

  • Secure payment processing

  • Restricted account access

  • Regular software updates

  • Fraud monitoring

  • Secure website hosting

While no online system can guarantee absolute security, we continuously work to protect your information.

Data Retention

We retain personal information only for as long as necessary to:

  • fulfil orders

  • provide customer support

  • comply with legal obligations

  • resolve disputes

  • maintain business records

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw marketing consent

  • Request data portability

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Velunora does not knowingly collect personal information from children under the age of 16.

If we become aware that a child has provided personal information without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be published on this page together with the revised "Last Updated" date.

We encourage customers to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Velunora

Eagle Farm South 

Milton Keynes

MK17 7BT

United Kingdom

Email: info@velunora.co

Telephone: +44 7850 465517

Our Commitment to Privacy

At Velunora, we believe trust is just as important as craftsmanship.

We are committed to protecting your personal information with the same care and attention that goes into every handmade product we offer.

Your privacy, security, and confidence are fundamental to everything we do.