Shipping policy
Here's a bespoke shipping policy for Velunora, written to reflect your brand, UK base, and handmade artisan products:
SHIPPING POLICY
Last updated: June 2026
Processing Time All Velunora pieces are handcrafted and made with care. Please allow 3–5 business days for your order to be prepared and dispatched. During peak periods or new collection launches, processing may take slightly longer — we'll keep you informed.
UK Shipping
- Standard Delivery (3–5 business days): £3.95
- Express Delivery (1–2 business days): £7.95
- Free standard shipping on orders over £75
International Shipping We ship worldwide. Delivery times and rates vary by destination:
- Europe: 5–10 business days
- Rest of World: 7–21 business days
International shipping rates are calculated at checkout based on your location and order weight.
Duties & Taxes For international orders, customs duties, import taxes, and any applicable fees are the responsibility of the customer and are not included in the order total. These charges vary by country and are determined by your local customs authority. We recommend checking with your local customs office before placing an order.
Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking information. Please allow up to 24 hours for tracking to update.
Lost or Delayed Parcels If your parcel appears lost or has not moved in tracking for more than 10 business days (UK) or 21 business days (international), please contact us at [your email address] and we will investigate with the carrier on your behalf.
Packaging Every Velunora order is thoughtfully packaged to protect your piece during transit and to reflect the care that goes into each product.
Contact For any shipping queries, please reach out to us at [your email address] or via our contact page.