Shipping policy

Shipping Policy

Last Updated: July 2026

Shipping Information

Thank you for shopping with Velunora.

Every Velunora bag, wallet, and accessory is carefully handcrafted and quality checked before it is dispatched. We take great care to ensure your order arrives safely and in excellent condition.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Order Processing

As many of our products are handmade in small batches, please allow 3–5 business days for your order to be prepared, quality checked, packed, and dispatched.

During busy periods, seasonal promotions, holidays, or new collection launches, processing times may occasionally be longer. If this happens, we'll keep you informed by email.

Orders are processed Monday to Friday, excluding UK public holidays.

Please note that delivery times begin after your order has been dispatched, not when it is placed.

UK Delivery

We currently offer the following delivery options within the United Kingdom.

Delivery Service Estimated Delivery Time Cost
Standard Delivery 3–5 Business Days £3.95
Express Delivery 1–2 Business Days £7.95
Free Standard Delivery Orders over £75 Free

Delivery estimates are provided by our shipping partners and may occasionally vary due to weather conditions, courier delays, or other circumstances beyond our control.

International Shipping

We proudly ship Velunora products to customers around the world.

Estimated delivery times are:

Europe

5–10 Business Days

Rest of the World

7–21 Business Days

International shipping costs are calculated automatically during checkout based on your delivery destination, parcel size, and weight.

Please note that delivery times are estimates and may vary depending on local customs clearance and courier services.

Customs Duties & Import Taxes

For international orders delivered outside the United Kingdom, customs duties, import taxes, VAT, and other local charges may apply.

These fees are determined by your country's customs authority and are not included in the purchase price or shipping charges displayed at checkout.

Customers are responsible for paying any applicable import fees before delivery.

We recommend checking your country's customs regulations before placing an international order.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Tracking details usually become active within 24 hours, although updates may occasionally take slightly longer depending on the courier.

If you have not received your dispatch confirmation after the stated processing time, please contact our customer support team.

Delivery Delays

While we work with reliable delivery partners, occasional delays can occur due to factors outside our control, including:

  • Severe weather

  • Customs inspections

  • Public holidays

  • Transport disruptions

  • High seasonal demand

  • Courier network delays

We appreciate your patience should any unexpected delays occur.

Lost or Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us.

We'll investigate directly with the courier and keep you informed throughout the process.

As a general guide, please contact us if:

  • UK deliveries have not arrived within 10 business days after dispatch.

  • International deliveries have not arrived within 21 business days after dispatch.

Email: info@velunora.co

Incorrect Delivery Information

Please ensure your delivery address is correct before completing your purchase.

Velunora cannot be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

If you notice an error after placing your order, please contact us immediately. We'll do our best to update your details before your order is dispatched.

Multiple Item Orders

Where possible, all items in your order will be shipped together.

Occasionally, orders may arrive in separate parcels if products are dispatched from different locations or become available at different times.

There is no additional shipping charge for split shipments initiated by Velunora.

Sustainable Packaging

Every Velunora order is carefully packaged to protect your handcrafted purchase during transit.

Whenever possible, we use recyclable and responsibly sourced packaging materials while ensuring your products arrive safely.

Handmade Products

Our collections are handmade by skilled artisans using traditional textile techniques.

Because every product is individually crafted, slight variations in fabric placement, embroidery, colours, stitching, or print are natural characteristics of handmade craftsmanship and are not considered faults.

These unique details make every Velunora piece truly one of a kind.

Delivery Responsibility

Ownership of your order transfers to you once it has been successfully delivered to the shipping address provided during checkout.

If a parcel is marked as delivered but you cannot locate it, please contact us promptly so we can assist in working with the delivery carrier.

Contact Us

If you have any questions about shipping, delivery, or your order, we're always happy to help.

Velunora

Eagle Farm South 

Milton Keynes

MK17 7BT

United Kingdom

Email: info@velunora.co

We aim to respond to all shipping enquiries within 1–2 business days.