Contact Us
Contact Velunora
We're Here to Help
Thank you for visiting Velunora.
Whether you have a question about one of our handmade bags, need help with an order, or simply want to learn more about our artisan collections, we'd love to hear from you.
Our goal is to provide friendly, helpful, and reliable customer support, ensuring your experience with Velunora is as enjoyable as the handcrafted products we create.
Customer Support
We're happy to assist with:
Product information and recommendations
Order enquiries
Delivery and shipping questions
Returns and exchanges
Product care advice
Wholesale and retail partnership enquiries
Media and collaboration requests
General customer support
We aim to respond to all enquiries as quickly as possible.
Get in Touch
For all customer service enquiries, please include your order number (if applicable) so we can assist you more efficiently.
Business Information
Velunora
Eagle Farm South, Milton Keynes, United Kingdom, MK17 7BT
Online Store
Handmade Bags, Wallets & Artisan Accessories
Customer Service Hours
Our support team is available:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)
We aim to reply to most emails within 1–2 business days.
Messages received during weekends or UK public holidays will be answered on the next working day.
Before Contacting Us
You may find the answer you're looking for in our:
These pages provide helpful information about ordering, delivery, returns, payments, and caring for your handmade accessories.
Wholesale & Business Enquiries
If you're interested in stocking Velunora products, collaborating with our brand, or discussing partnership opportunities, we'd be delighted to hear from you.
Please include details about your business, website, or project when contacting us so we can respond appropriately.
About Our Products
Every Velunora accessory is handcrafted by skilled artisans using traditional Indian textile techniques.
Because our products are handmade in small batches, slight variations in fabric, embroidery, stitching, colours, and patterns are natural and make every piece unique.
If you have questions about a specific product before placing your order, we're always happy to help.
Your Feedback Matters
Customer feedback helps us improve our collections and the service we provide.
If you have suggestions, comments, or ideas, we'd genuinely appreciate hearing from you.
Your experience helps us continue building a brand centred on quality, craftsmanship, and exceptional customer care.
Thank You
Thank you for choosing Velunora.
We appreciate every customer who supports handmade craftsmanship and traditional artisan communities.
We look forward to helping you and hope you enjoy every Velunora creation for years to come.